Aim 1
Identify and define design requirements to address commonly occurring medication related safety hazards and to enable resilient performance through partnership with primary care professionals.
- Interviews and focus groups at community partners (older adults and family caregivers)
- Focus groups with pharmacists and physicians
- Site visit at 5 clinics and telephone interview at 5 clinics
- Work system analysis at 2 “in-situ lab” clinics (interview, debriefing, obs, time-motion)
- Data analysis and synthesis (process maps, use cases, persona, information flow diagrams)
Aim 2
Improve the value of primary care services using work system design strategies, such as informational tools, task redesign, and space layout, to enable and build capacity for resilient performance.
- Design workshops at clinics, community partners, studio
- Expert review (e.g., pharmacists)
- Simulation-based usability assessment & studies (community partners, studio)
Aim 3
Implement and evaluate redesign work system components at 2 primary care clinics.
- Implementation outcomes (e.g., deprescribing review discussions)
- Process observations clinics with time studies
- Medication related problems (patient reported and professional identified)